- Who is responsible for processing your personal data?
1.1 Your personal data is processed by DarkHour. You can contact us via email at customerservice@darkhour.store.
1.2 DarkHour reserves the right to modify or amend this Privacy Policy. Such modifications and amendments will be communicated through our website.
- What categories of personal data do we process?
2.1 When you fill out the contact form on our website, or contact us via email, phone, or social media, DarkHour collects:
- Basic identity information you provide, such as name, email address, postal address, phone number;
- The content of your communication and the technical details of the communication itself (date and time, etc.);
- Preferences regarding receiving email communications such as newsletters, announcements, etc.;
- Electronic identification data, such as IP address;
- Publicly available information from your Social Media profile and any other personal data you provide to us.
2.2 Whenever you leave your business card with us or interact with us at trade shows and events where we are present, we may collect:
- Basic identity information you provide, such as name, email address, postal address, phone number, the company you work for, and your position (as provided or displayed on your business card);
- Image.
- For what purposes do we use your personal data?
3.1 DarkHour processes your personal data to provide personalized and efficient information, products, and/or services requested via the website, email, phone, social media, and trade shows and events.
3.2 DarkHour processes your personal data to communicate with you following our contact at a trade show and/or event, or as a result of your approach via the website, email, phone, or social media.
3.3 DarkHour processes your personal data to perform statistical analyses so that we may improve our website, products, and services, or develop new products and services.
3.4 DarkHour processes your personal data to comply with legal obligations or to meet any reasonable request from competent law enforcement agents, judicial authorities, agencies, or government bodies, including competent data protection authorities. Your personal data may be transferred on DarkHour’s initiative to the police or judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your registration or use of the website, our social media channels, or other communication with us.
3.5 DarkHour may process your personal data to inform any third party in the context of a potential merger, acquisition of/by, or demerger by that third party, even if that third party is located outside the EU.
3.6 DarkHour may process your personal data to preserve its legitimate interests, its partners, or a third party if your registration or use of the website, social media channels, or other communication channels can be considered: (a) a violation of any applicable terms of use or the intellectual property rights or any other rights of a third party; (b) a threat to the security or integrity of the website; (c) a danger to the website or any of DarkHour’s underlying systems or its subcontractors due to viruses, Trojan horses, spyware, malware, or any other form of malicious code; or (d) in any way hateful, obscene, discriminatory, racist, defamatory, malicious, or otherwise inappropriate or illegal.
3.7 DarkHour processes your personal data mentioned in clauses 2.1 and 2.2 for marketing purposes, i.e., to provide targeted communications, promotions, offers, and other advertisements from DarkHour and selected partners. DarkHour will only send communications, promotions, offers, newsletters, and other advertisements via email or other person-to-person electronic communication channels if you have explicitly consented to receive such communications, newsletters, and other advertisements.
- Why is our processing of your personal data legitimate?
4.1 For processing your personal data for the purpose described in clause 3.1, we ask for your consent.
4.2 Processing your personal data for the purpose outlined in clause 3.4 is necessary to allow DarkHour to comply with its legal obligations.
4.3 Processing your personal data for the purposes described in clauses 3.2, 3.3, 3.6, and 3.7 is necessary for the legitimate interests of DarkHour, which are:
- Being able to respond adequately to your requests for information and other requests;
- Communicating your personal data to our partners for the purpose of providing appropriate information;
- Allowing us to defend ourselves in legal proceedings;
- Continuous improvements to our website, social media channels, products, and services to ensure you have the best experience possible;
- Keeping our website, social media channels, and products and services safe from misuse and illegal activity;
- Safeguarding our commercial interests in light of changes in market conditions;
- Marketing and promoting our products, services, brands, and successful global commercialization of our products and services.
4.4 For processing your personal data for the purposes described in clause 3.1, DarkHour, as the controller, seeks your consent. By consenting to the processing of your personal data for sending communications, promotions, offers, newsletters, and other advertisements via email or other person-to-person electronic communication channels, you agree that we are authorized to process your personal data for this purpose in the manner and under the conditions described in this Privacy Policy.
- What are our quality assurances?
5.1 DarkHour makes every effort to process only the personal data necessary to achieve the purposes listed under the purpose of processing.
5.2 Your personal data is processed only for as long as necessary for the purposes listed above or until you withdraw your consent for processing. DarkHour will de-identify your personal data when it is no longer necessary for the purposes described in the purpose of processing unless there is:
- An overriding interest of DarkHour or any other third party in keeping your personal data identifiable;
- A legal or regulatory obligation or a judicial or administrative order that prevents DarkHour from de-identifying them.
5.3 DarkHour will take appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft, as well as accidental loss, tampering, or destruction. Access by DarkHour personnel or third parties will only be on a need-to-know basis and subject to strict confidentiality obligations.
- What are your rights?
6.1 You have the right to request access to all personal data processed by DarkHour that pertains to you. DarkHour reserves the right to charge an administrative fee for multiple subsequent requests for access that are clearly submitted for causing inconvenience or harm to DarkHour.
6.2 You have the right to request that any inaccuracies in your personal data be corrected free of charge. If a request for correction is submitted, such a request must be accompanied by proof of the defective nature of the data for which correction is requested.
6.3 You have the right to withdraw your earlier consent as per clause 4.4 for processing your personal data.
6.4 You have the right to request that your personal data be erased if they are no longer necessary in light of the purposes described above, or if you withdraw your consent to process them. However, you need to keep in mind that a request for deletion will be evaluated by DarkHour against:
- Overriding interests of DarkHour or any other third party;
- Legal or regulatory obligations or administrative or judicial orders that may contradict such deletion.
Instead of deletion, you can also request that DarkHour limit the processing of your personal data if and when: (a) you contest the accuracy of such data; (b) the processing is unlawful; (c) the data is no longer necessary for the purpose described above, but you need them to defend yourself in legal proceedings.
6.5 You have the right to object to the processing of personal data if you can prove that there are serious and justified reasons related to your particular circumstances that justify such opposition. However, if the intended processing qualifies as direct marketing, you have the right to object to such processing free of charge and without justification.
6.6 You have the right to receive in a structured, commonly used, and machine-readable format all the personal data you have provided to us.
6.7 If you wish to submit a request to exercise one or more of the rights listed above, you can send an email to customerservice@darkhour.store for all matters regarding data subject rights. An email requesting to exercise a right should not be construed as consent to process your personal data beyond what is necessary to handle your request. Such a request should clearly state and specify which right you wish to exercise and the reasons for it if required. It should also be dated and signed and accompanied by a digitally scanned copy of your valid ID card proving your identity.
DarkHour will promptly inform you of the receipt of this request. If the request is valid, DarkHour will notify you as soon as possible.
If you have any complaints about the processing of your personal data by DarkHour, you can always contact us via the email address mentioned in the first paragraph of this clause. If you remain unsatisfied with DarkHour’s response, you are free to file a complaint with the competent data protection authority, i.e., the data protection authority of your place of residence.
Cookie Policy
What are cookies?
DarkHour uses cookies on its website. Cookies are small text files with relevant information that the access device (Computer, Mobile/Smartphone, or Tablet) loads through the internet browser when a website is visited by the user.
The cookies used help improve the performance and browsing experience of our users by increasing the speed and efficiency of response and eliminating the need to repeatedly enter the same information.
The placement of cookies not only helps the website recognize the user’s device the next time they visit but is also essential for its proper functioning. The cookies used do not collect personal information that allows the user to be identified, only saving generic information such as the form or location/country of access and how the user uses the website, among others.
Cookies retain only information related to user preferences, and the user can, at any time and through their internet browser, decide to be notified about the receipt of cookies and block their entry into the system.
However, it should be noted that refusing the use of cookies may result in the inability to access some areas of the website.
The user can disable part or all of the cookies at any time. Each browser has its configuration process for this. Not accepting cookies may prevent the use of some of the website’s functionalities.
DarkHour may also use cookies in newsletters/emails for statistical purposes, allowing us to know if they are opened and to check clicks through links or advertisements within the newsletter. The user always has the possibility to deactivate the sending of newsletters/emails in their client area.
Categories of Cookies
The cookies stored on DarkHour are of three types:
- Essential Cookies: These are necessary for DarkHour to function efficiently, record the user’s path during their visit without identifying them, and are automatically deleted when they leave the site.
- Persistent Cookies: These are not essential for the functioning of DarkHour but allow us to identify users whenever they access the pages, optimizing their browsing experience. With these cookies, a unique number is assigned that identifies the user when they enter DarkHour. Persistent cookies remain on the computer until deleted by the user.
- Behavioral Advertising Cookies: These cookies allow presenting the user with advertising that is deemed suitable for their interests and tastes. For example, if you are a reader interested in articles about lingerie and fantasies, you are likely to be presented with advertising related to lingerie services and goods.
- Other Cookies or Third-Party Cookies: These are usually placed by third-party websites with DarkHour’s permission, allowing us to remind you that you have visited that site. Additionally, DarkHour may integrate pixel tags (pixel tags and web beacons) that help us understand the site’s usage by users. Pixel tags do not collect personal data and are used to collect information about popular destinations.
How to Manage Cookies?
By continuing to browse on DarkHour, and unless you have disabled cookies, you are consenting to their use according to this Cookie Policy. If you choose to disable cookies, all or parts of DarkHour may not function properly, and the browsing experience may be significantly degraded.
Users can disable the use of cookies at any time by modifying the browser settings, for example:
- Google Chrome;
- Internet Explorer;
- Mozilla Firefox;
- Apple Safari.
Additional Guarantees and Withdrawal of Acceptance
DarkHour is not responsible for the content and accuracy of the privacy policies of third parties included on this webpage. As an additional guarantee, the recording of cookies on this site may be subject to users accepting cookies during their visit to the webpage and the installation or updating of the browser used. This acceptance can be revoked at any time in the content and privacy settings, using the link at the bottom of this page.
Cookie Policy Update
DarkHour may change this cookie policy according to legal or regulatory requirements or adapt this policy to new instructions provided by law. Whenever significant changes are made to this cookie policy, web page users will be notified.
More Information About Cookies
More information about cookies can be found at this link: www.allaboutcookies.org.
Terms and Conditions
Introduction
By visiting our website or purchasing something from us, you are utilizing our service and thereby agreeing to comply with our terms and conditions, including the terms and conditions stated herein.
These terms of service apply without limitation to browsers, customers, suppliers, etc.
Please read our terms of service carefully, as by using the site, you are agreeing to them. If you do not agree, you should not use our website.
We reserve the right to change our terms of service at any time, so please check this section regularly to stay updated on any changes.
CONDITIONS GOVERNING THE ORDER AND PURCHASE OF PRODUCTS
By accepting these conditions, the consumer acknowledges having read and accepted them, which constitute the regime governing the online purchase and sale of products. The websites and other communication channels promoted and maintained by Filipengine – Sistemas de Informação, Unipessoal Lda., a limited liability company with NIPC 516113046, are intended for the sale of goods and services to final consumers over the age of 18, reachable at the email address info@erothis.com. These conditions are governed by Decree-Law No. 24/2014, of February 14, and apply to all online commerce transactions, including the ordering, delivery, and payment of goods. Law No. 67/98, of October 26, transposes into Portuguese law Directive No. 95/46/EC, regarding the protection of individuals concerning the processing of personal data and the free movement of such data.
Filipengine – Sistemas de Informação, Unipessoal Lda., uses cookies to improve your browsing experience. Cookies are small information files generated by your browser that are stored on your hard drive. The Customer expressly consents to the use of cookies.
ORDERING, PURCHASING, AND PAYMENT REGIME
Upon finalizing the order and the subsequent payment order, a contract of purchase and sale of the products available in the online catalog is formalized. The characteristics of the supplied products are listed in the online catalog. The total price of the products, VAT, and other applicable taxes or fees, shipping costs, postal or delivery expenses, or any other applicable charges are provided in the online catalog. Shipping costs vary depending on the order and are added to it, being presented at the checkout before payment. The expected delivery time is also presented at checkout before payment.
For payment of orders, you may choose one of the following methods or others presented on the website:
- Crypto
- SEPA
- Credit/debit card
- PayPal
Section 1 – Terms of the Online Store
By agreeing to these terms of service, you declare that you are of legal age or that the adult responsible for the minor has permitted them to use the site.
You may not use our products for any illegal activity (violating any laws according to your country’s jurisdiction) or for any unauthorized commercial purpose.
You may not transmit viruses or code with destructive intent.
Any violation of our terms of service will immediately trigger the cancellation of the service we are providing to you.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason.
As a user, you understand that all content and information provided, except for your Credit Card information, may be transferred encrypted between various networks and altered to meet technical needs or to connect to certain devices. Credit card information is always encrypted during data transfer between networks.
Section 3 – Changes to Service and Prices
The prices of our products may change without prior notice.
We also reserve the right to terminate the service at any time. All our responsibilities to the user up to that point will be fulfilled.
Section 4 – Accuracy of Billing and Account Information
We reserve the right to refuse any order placed with us.
Acting with due diligence, we may limit and/or cancel quantities purchased by individuals, by address, or by order. These restrictions include orders placed “under” the same customer account, credit card, billing or delivery address.
In the event we cancel or alter an order, we will inform the user by email or phone number.
The user agrees to provide accurate and complete information regarding the purchase and their account information for all purchases made. The user also agrees to update their account information, including email, credit card number, and expiration dates, so that all purchases proceed without interruption, and so we can contact them if necessary.
Section 5 – Optional Tools
From time to time, we may use third-party tools that we do not monitor and over which we have no control or responsibility.
The user agrees that we may provide access to such tools without any warranties.
Section 6 – Third-Party Links
Certain content, products, and services available may include links to entities other than erothis.com. These links may redirect you to websites for which we have no responsibility regarding their content and operation.
Section 7 – User Comments and Feedback
If, at our request, the user sends us any information, or if the user spontaneously sends us any idea, suggestion, proposal, whether by email, mail, or any other means, the user is allowing us to edit, copy, publish, distribute, and translate such submissions at any time, without restriction.
We will not have any obligation to maintain any comment confidential, nor any responsibility for comments posted on our website by users, and we are not obligated to respond to requests that we deem, in our judgment, inappropriate and outside the purpose of our website.
The user also agrees that their comments shall not violate in any way the rights of partners that may have a presence on the website, whether sporadically or permanently, including “copyright,” privacy, abusive comments, etc.
Section 8 – Personal Information
Please check our Privacy Policy.
Section 9 – Errors, Inconsistencies, and Omissions
There may occasionally be information on our website that contains typographical errors, inconsistencies, and/or omissions concerning product information, prices, promotions, offers, shipping charges, delivery times, and product availability. We reserve the right to correct these errors, inconsistencies, omissions, and to change or update that information, or to cancel orders if the information relating to the product is incorrect without prior notice (even with the order in progress).
On the other hand, we are not obligated to correct or clarify information regarding our service or any other information on our website unless required by law.
Section 10 – Prohibited Use
The use of our website for the following purposes is prohibited:
- Illegal purposes
- Requesting third parties for illegal purposes
- Inflicting attacks on our intellectual property and ownership
- Harassment, abuse, insult, defamation,
eceiving your orders. To facilitate your purchases, we guarantee that all our packages are 100% anonymous and contain no identification of the online sex shop darkhour.store.
- Anonymity: Our packages are standard boxes without any identifying stickers. The products are not mentioned, and the shipping label does not reference darkhour.store.
You can comfortably receive your orders anywhere, whether at home or even at work.
Delivery
Orders placed before 18:00 are shipped the same day and delivered within just 24 hours.
Delays or delivery issues may occasionally occur. Even though such delays are the responsibility of the contracted delivery companies, we monitor these situations closely to minimize their occurrence. If they do happen, we strive to resolve them as quickly and simply as possible.
Returns
Returns and Exchanges
We do not accept exchanges. If you identify an issue with the delivered product, please contact us via email at customerservice@darkhour.store before proceeding with the return. Upon receiving the item and verifying the return conditions, a voucher will be issued. The voucher will only include the value of the returned items; shipping, packaging, and handling costs will not be refunded.
Please note the following conditions:
- The return request must be made within 14 days from the date of purchase.
- Returns with indications of removed wrapping or tampered guarantee seal (unless the item is proven defective), or with damaged original packaging, will not be accepted.
- Returns of food items, dietary supplements, creams, oils, lubricants, DVDs, lingerie, menstrual panties, and other intimate/hygiene products will not be accepted (unless the item is defective).
- Before removing the wrapping or seal, ensure the product received matches your order.
- When returning items, make sure they are properly packed in the original packaging. Returns with damaged packaging will not be accepted.