FAQ

• Absolutely! We accept payments for orders using Visa and MasterCard payment cards, providing you with convenient and secure payment options. Shop confidently knowing that your transactions are protected, and experience seamless checkout with your preferred payment method.

Certainly! We offer the convenience of paying for your order with cryptocurrency. Embracing modern payment methods, we provide a seamless and secure experience, empowering you to complete transactions with ease.

• Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, providing a convenient and widely used payment option.

• PayPal: Customers can securely pay for their orders using PayPal, offering added flexibility and buyer protection.

• Bank Transfers: We also accept bank transfers for those who prefer to pay directly from their bank account, ensuring a secure and reliable payment process.

• Cryptocurrency: For those who prefer digital currencies, we offer the option to pay with popular cryptocurrencies such as Bitcoin, Ethereum, and Litecoin, providing an innovative and decentralized payment solution.

Yes, we offer a hassle-free return policy for your peace of mind. If you’re not completely satisfied with your purchase, you can return the product within 14 days for a full refund or exchange,however,For hygienic purposes, only unopened items are eligible for a refund. Our goal is to ensure your satisfaction with every purchase, so please don’t hesitate to reach out to our customer service team if you have any questions or concerns regarding returns. 

Using a promotional code is easy! Simply follow these steps:

1. Add the items you wish to purchase to your shopping cart.
2. Proceed to checkout when you’re ready to complete your purchase.
3. Look for a field labeled “Promotional Code” or “Coupon Code” during the checkout process.
4. Enter your promotional code into the designated field.
5. Click “Apply” or “Submit” to redeem the code.
6. If the promotional code is valid, you should see the discount applied to your order total.
7. Complete the checkout process as usual to finalize your purchase.

If you encounter any issues or have questions about using your promotional code, feel free to contact our customer service team for assistance. We’re here to help!

Yes, we offer free shipping on all orders over  €40. For orders under  €40, a standard shipping fee applies. Our free shipping option ensures your items are delivered to your doorstep without any extra cost. Enjoy hassle-free shopping with us! certificate.

Your satisfaction is our priority, and we understand the frustration of delayed deliveries. If your prepaid goods fail to arrive as expected, our dedicated customer service team is here to assist you every step of the way. Simply reach out to us with your order details, and we’ll promptly investigate the issue and work towards a resolution. Rest assured that if there are any problems with your order, we offer hassle-free returns for your peace of mind. Thank you for entrusting us with your purchase, and we appreciate your patience and understanding.

To initiate an exchange or refund, simply contact our customer service team with your order details. We’ll guide you through the process and provide instructions on how to return the item. Once we receive the returned item and verify its condition, we’ll process your exchange or refund promptly. Our goal is to ensure your complete satisfaction with your purchase, and we’re committed to making the exchange or refund process as seamless as possible for you. Thank you for choosing us, and we appreciate your understanding.

Yes, we understand the importance of privacy. All orders are shipped in plain, unmarked packaging without any indication of the contents inside. Additionally, our shipping labels do not include the name of our store or any suggestive language. Your privacy is our top priority, and we take every measure to ensure that your shopping experience remains discreet and confidential

Yes, we offer international shipping to many countries around the world, except Brazil. Shipping costs and delivery times may vary depending on your location. We strive to provide the best possible shipping options to our international customers, ensuring that your order reaches you in a timely manner. Please refer to our shipping policy for more information on international shipping rates and delivery times. If you have any specific questions about international shipping, feel free to contact our customer support team for assistance.

Absolutely. We prioritize safety and quality in all our products. Our items are made from high-quality materials and undergo rigorous testing to ensure they meet safety standards. Additionally, we only source products from reputable manufacturers who adhere to strict quality control measures. We understand the importance of your health and well-being, and we take every precaution to ensure that our products are safe to use. If you have any concerns about the safety of a specific product, please don’t hesitate to reach out to our customer support team for more information. Your satisfaction and safety are our top priorities.

Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at customerservice@darkhour.store. We’re available 24/7 to assist you. Additionally, you can also reach out to us through our website’s live chat feature during business hours for immediate assistance,Click here. Whether you have questions about our products, need help with an order, or require assistance with any other issue, our friendly and knowledgeable customer support representatives are here to help.